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Updated May 2026
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When setting up your GearLaunch store, you’ll need a professional way to handle customer inquiries. That’s where email forwarding comes in. It’s a simple setup that directs emails from a custom address (e.g., support@yourdomain.com) to our customer service inbox, ensuring efficient and expert support for your customers.

What Is Email Forwarding?

Email forwarding allows you to redirect emails sent to your custom store address to another inbox, such as GearLaunch’s support team. This setup lets you maintain a branded email address while leveraging our experienced team to handle all customer communication.

Example:
Emails sent to support@yourdomain.com are automatically forwarded to support@customteesales.zendesk.com, where our team can respond promptly.

Why Do You Need Email Forwarding?

Email forwarding is essential for the following reasons:

• Enhanced Brand Image: A custom email address like support@yourdomain.com builds customer trust and strengthens your store’s brand.
• Seamless Customer Support: By forwarding inquiries to GearLaunch’s customer service team, you ensure your customers receive professional responses without needing to manage inquiries yourself.
• Improved Communication and Customer Experience: Customers receive quick, reliable responses, leading to higher satisfaction and repeat business.

How to Set Up Email Forwarding for Your Store

Here’s a quick guide to setting up email forwarding with your domain registrar:

1. Log In to Your Registrar Account
   Access your domain settings on your registrar’s website (e.g., Namecheap or Namesilo).
2. Locate DNS Settings
   Navigate to your domain’s DNS settings, sometimes labeled Advanced DNS or Custom DNS.
3. Set Up Email Forwarding
   In the email forwarding section:
   
   • Add your custom email (e.g., support@yourdomain.com)
   • Set the destination email to: support@customteesales.zendesk.com
4. Save and Wait
   Changes may take up to 24 hours to propagate.

For a full step-by-step guide with screenshots, visit  GearLaunch Academy, Chapter 1: DNS Records Setup.

I Already Have a Domain—Do I Have Email Forwarding?

If you already own a domain but aren’t sure whether it includes email forwarding, follow these steps to ensure you meet GearLaunch’s store requirements:

1. Check for Email Forwarding Options with Your Registrar

• Log in to your domain registrar account and navigate to your domain settings.
• Look for an option to add or enable email forwarding.
• Some registrars may offer this feature only in higher-tier plans or as an add-on.
• If you don’t see this option, contact your registrar’s support team to confirm availability and setup instructions.

2. Consider Changing Registrars

• If your registrar doesn’t provide email forwarding, you can transfer your domain to one that does, such as Namecheap or Namesilo.
• These providers often include free email forwarding with affordable plans.
• Important: Transferring your domain is your responsibility. Carefully review all settings before switching to avoid service interruptions.
• For GoDaddy Users, email forwarding is not always included by default. You may need to purchase a business email plan through Microsoft 365 to use email features
• Hostinger, HostSeba,Diana Host, Hostmight, and ITNuthosting don’t offer free email forwarding.

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By following these steps, you’ll ensure your store’s customer inquiries are handled professionally, regardless of your domain setup.

For more guidance, visit GearLaunch Academy, Chapter 1: DNS Records Setup for visual instructions and additional tips.

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